Terms and Conditions
By Mark Woollacott
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Welcome to my Terms and Conditions page; thank you for visiting. By accessing or using this website, you agree to be bound by the following terms and conditions, which are intended to protect both your rights as a visitor and the integrity of my website. These terms govern your use of all content, imagery, and services presented here, and ensure that my artistic creations and digital materials are treated with the respect and discretion they deserve. Thank you.
Ordering a Painting
Ordering is easy. Simply email me and let me know which painting you wish to purchase and I will send you an invoice so you can make your payment. Please supply your full name, address and delivery address (if it is different from your home address) and telephone number — these details will have to go on the invoice.
PLEASE NOTE: I sell my art to customers with a valid delivery address within the United Kingdom. Delivery costs are calculated for UK customers only.
Please note: I do not offer a picture framing service and cannot provide a frame for any unframed painting you order from me.
Keeping You Informed Throughout the Whole Process
I will email you to inform you when I have received your payment and will email you again when I have mailed the painting to you and will provide you with an estimated delivery date and a delivery tracking reference number, so you will be able to track the painting on the courier's website. Please bear in mind that, as an independent, full time professional artist, I am busy working in my studio during the day, or I may be out giving an artist's talk, organizing an art workshop somewhere, attending an important exhibition, or out delivering artworks to art galleries, so I may not always be able to email you immediately after you place your order. If you don't hear anything straight away from me, please be assured I will get back to you as soon as I am able to check my email notifications; which is usually within 24 hours of receiving any notifications.
Delivery Information
All of my paintings are packaged securely and all contents are photographed and documented during the packing process. Artworks are mailed to UK customers using the Royal Mail or Parcelforce Express delivery tracking postal service.
IMPORTANT INFORMATION for all customers: please include either your landline telephone number (and its area code) or your mobile number, as well as your full name, address and postcode. The shipping courier will require this information from me; without it they will not allow me to send the parcel.
All UK orders are packaged and delivered (using a tracking service) within fourteen working days; international orders may take slightly longer due to customs checks. Any painting ordered will have to be signed for on receipt of delivery. All paintings are tracked and mailed from within the United Kingdom. If the painting should be lost or damaged in transit, please let me know promptly, by email, at: info@markwoollacott.com.
Note: To avoid any potential confusion in communication, all email correspondence between any buyer and markwoollacott.com, must be typed in English and not in any other language. If you are using an online-based program to translate any text, you must ensure that the translation is accurate. Thank you.
IMPORTANT! Please do not use a PO Box address as your delivery address, as parcels cannot always be accepted when they are delivered to such an address, and consequently you may not receive the parcel if the delivery office (where your PO box address is located) decides not to accept it and instead asks the courier to return the parcel. I cannot mail any artworks to PO Box addresses. Please use your full home address instead.
Cancellations and Returns
You can cancel your order within fourteen days of receiving your painting, but you must contact me by email (at: info@markwoollacott.com) within those fourteen days in order for a full refund to be processed. Once you have informed me that you want to return the painting, you then have up to fourteen days in which you must return the painting to me in its packaging (at a UK delivery address that I will supply for you by email).
You must return the painting and its certificate of authenticity to me at your own expense, which must be packaged using the original packaging to completely protect the painting against damage in transit. Once I have received the painting in its original, undamaged condition, I will refund you within fourteen days of the date I received the returned painting.
You don’t have to provide a reason as to why you wish to cancel the order, but it would prove helpful if you could give me a brief description, as I am always ready to provide helpful support in order to achieve the best possible service I can to you as an independent artist. In buying a painting from this website, you are entering into a contact in which you are paying for goods (a painting) from me, the seller.
You have the right to withdraw from the contract within the fourteen day cooling-off period. After owning the painting for more than fourteen days, you can no longer return the painting or request a refund.
Limitation of liability
markwoollacott.com cannot accept any responsibility for any loss or damage incurred from third parties.
Miscellaneous
The contract (i.e. the terms and conditions of sale as stated on this page) and the use of this website shall be governed by and construed in accordance with the English Law and the parties hereto submit to the exclusive jurisdiction of the English Courts. These terms and conditions do not affect your statutory rights. To order artworks through this website you must be at least 18 years of age and accept delivery within the UK.
markwoollacott.com is not liable for any losses or damages arising from the customer's use of this website (markwoollacott.com). I have made every effort to check and test this website during its production. This website is hosted on secure servers which use powerful firewall and anti-virus programs to keep this website free from computer viruses and other cyber-related threats. However, I would advise the customer, or website visitor, to regularly run an anti-virus program on anything they download from the Internet, and would remind the customer that no website can ever be 100 per cent secure. By using this website the customer or visitor agrees not to unintentionally misuse it. This website contains hyper-links to other websites owned and managed by third parties, such as Fine Art America (who are the authorised sellers of my art prints).
The content of this website (i.e. all text and images featured on markwoollacott.com) is the copyright of Mark Woollacott and is protected by copyright law and may not be copied, saved or published without prior written permission.
In purchasing my artworks the customer agrees and accepts the terms and conditions of markwoollacott.com.
Thank You
It is always with the greatest appreciation and gratitude that I receive any painting orders and, as with all orders, it will be my standard to process your order with the greatest care, attention, commitment and professionalism in order to supply you with a painting which will provide and reward you with many years of enjoyment.
For any order enquiries, please email: info@markwoollacott.com
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