General Terms of Usage
Welcome to my Terms and Conditions page; thank you for visiting. By accessing or using this website, you agree to be bound by the following terms and conditions, which are intended to protect both your rights as a visitor and the integrity of my website. These terms govern your use of all content, imagery, and services presented here, and ensure that my artistic creations and digital materials are treated with the respect and discretion they deserve. This website has been optimised for the best viewing experience on a desktop PC, but will work equally well on any laptop computer, tablet or mobile smart phone. A desktop PC will allow you to view the images of my artworks in greater detail.
Ordering a Painting
Ordering is easy. Simply email me your contact details and let me know which painting you wish to purchase and I will send you an invoice so you can make your payment. It would be helpful if you could supply your full name, address and delivery address (if it is different from your home address) and telephone number — these details will have to go on the invoice.
PLEASE NOTE: because I sell my art to customers with a valid delivery address within the United Kingdom, my delivery costs are calculated for UK customers.
PLEASE NOTE: I do not offer a picture framing service and cannot provide a frame for any unframed painting you order from me.
Keeping You Informed Throughout the Whole Process
I will email you to inform you when I have received your payment and will email you again when I have mailed the painting to you and will provide you with an estimated delivery date and a delivery tracking reference number, so you will be able to track the painting on the courier's website. Please bear in mind that, as an independent, full time professional artist, I am busy working in my studio during the day, or I may be out giving an artist's talk, organizing an art workshop somewhere, attending an important exhibition, so I may not always be able to email you immediately after you place your order. If you don't hear anything straight away from me, please be assured I will get back to you as soon as I am able to check my email notifications; which is usually within 24 hours of receiving any notifications.
Delivery Information
All of my paintings are packaged securely and all contents are photographed and documented during the packing process. Artworks are mailed to UK customers using the Royal Mail or Parcelforce Express delivery tracking postal service.
IMPORTANT INFORMATION for all customers: please include either your landline telephone number (and its area code) or your mobile number, as well as your email address, and your full name, delivery address and postcode. I will require this in order to send an invoice to you. Also, the parcel courier will require this information from me; without it they will not allow me to send the parcel.
All UK orders are packaged and delivered (using a tracking service) within fourteen working days. Any painting ordered will have to be signed for on receipt of delivery. All paintings are tracked and mailed from within the United Kingdom. If the painting should be lost or damaged in transit, please let me know promptly, by email, at: info@markwoollacott.com.
NOTE: To avoid any potential confusion in communication, all email correspondence between any buyer and markwoollacott.com, must be typed in English and not in any other language. If you are using an online-based program to translate any text, you must ensure that the translation is accurate. Thank you.
IMPORTANT! Please do not use a PO Box address as your delivery address, as parcels cannot always be accepted when they are delivered to such an address, and consequently you may not receive the parcel if the delivery office (where your PO box address is located) decides not to accept it and instead asks the courier to return the parcel. I cannot mail any artworks to PO Box addresses. Please use your full home address instead.
Cancellations and Returns
You can cancel your order within fourteen days of receiving your painting, but you must contact me by email (at: info@markwoollacott.com) within those fourteen days in order for a refund to be processed. Once you have informed me that you want to return the painting, you then have up to fourteen days in which you must return the painting to me in its original packaging (at a delivery address that I will supply for you by email).
You must return the painting and its certificate of authenticity to me at your own expense, which must be packaged using the original packaging to completely protect the painting against damage in transit. Once I have received the painting in its original, undamaged condition, I will refund you (less the restocking fee: see below for information on restocking fee) within fourteen days of the date I received the returned painting.
You don’t have to provide a reason as to why you wish to cancel the order, but it would prove helpful if you could give me a brief description, as I am always ready to provide helpful support in order to achieve the best possible service I can to you as an independent artist. In buying a painting from this website, you are entering into a contact in which you are paying for goods (a painting) from me, the seller.
You have the right to withdraw from the contract within the fourteen day cooling-off period. After owning the painting for more than fourteen days, you can no longer return the painting or request a refund.
Restocking Fee
A restocking fee is a charge deducted from a refund when a returned item requires processing, typically ranging from 10% to 25% of the purchase price. A restocking fee is a cost imposed by retailers when a customer returns a product. It is designed to cover the expenses associated with processing the return, such as inspecting the item, repackaging, updating inventory, and handling potential damages or devaluation of the product. This fee is usually expressed as a percentage of the original purchase price, commonly between 10% and 25%, though it can vary depending on the retailer, product type, and condition of the returned item. PLEASE NOTE: at markwoollacott.com the restocking fee is 10% of the value of the painting. This will be deducted from any refund due to you.
Limitation of liability
markwoollacott.com cannot accept any responsibility for any loss or damage incurred from third parties.
Miscellaneous
The contract (i.e. the terms and conditions of sale as stated on this page) and the use of this website shall be governed by and construed in accordance with the English Law and the parties hereto submit to the exclusive jurisdiction of the English Courts. These terms and conditions do not affect your statutory rights. To order artworks through this website you must be at least 18 years of age, not be ordering from a country currently having trade sanctions imposed by the British Government, and accept delivery within the UK.
markwoollacott.com is not liable for any losses or damages arising from the customer's use of this website (markwoollacott.com). I have made every effort to check and test this website during its production. This website is hosted on secure servers which use powerful firewall and anti-virus programs to keep this website free from computer viruses and other cyber-related threats. However, I would advise the customer, or website visitor, to regularly run an anti-virus program on anything they download from the Internet, and would remind the customer that no website can ever be 100 per cent secure. By using this website the customer or visitor agrees not to unintentionally misuse it. This website may contain hyper-links to other websites owned and managed by third parties, such as Fine Art America (who sell my art prints).
Accuracy of Information
While every effort is made to ensure the accuracy of the information on this website, errors or omissions may occasionally occur. Mark Woollacott makes no warranties or guarantees as to the completeness or accuracy of any content and reserves the right to modify or remove any content without prior notice.
Your Privacy
Your use of this website is also governed by its Privacy Policy, which outline how your data is collected, stored, and used. By continuing to use the website, you consent to these practices.
Changes to These Terms
markwoollacott.com reserves the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page. It is your responsibility to review these Terms periodically.
The content of this website (i.e. all text, music and images featured on markwoollacott.com) is the copyright of Mark Woollacott and is protected by copyright law and may not be copied, saved or published without prior written permission.
In purchasing my artworks the customer agrees and accepts the terms and conditions of markwoollacott.com.
Owning an Artwork: What 'Rights' Do You Own?
Click here for helpful information about rights...
Buying a painting is a huge experience for many, one that is rewarding in terms of acquiring something of beauty that no-one else owns and also in terms of personal investment; but do you know what rights you own once you have purchased the artwork?
Thank You
It is always with the greatest appreciation and gratitude that I receive any painting orders and, as with all orders, it will be my standard to undertake and execute your order with the greatest care, attention, commitment and professionalism in order to supply you with a painting which will provide and reward you with many years of enjoyment.
Intellectual Property
All images, text, and design elements on this website are the intellectual property of Mark Woollacott unless otherwise stated. Unauthorized copying, reproduction, distribution, broadcasting or use of any content — whether for commercial or personal purposes — is strictly prohibited.
Copyright
No part of this website (i.e. images, text, etc.) may be reproduced, altered, reworded, rephrased, copied, displayed, hosted, illegally downloaded, distributed, published, broadcast, used to create a derivative work, stored or saved without the prior written permission from the copyright owner. To do so without first obtaining written permission constitutes an infringement of copyright and is illegal under UK and international laws. Please respect the rights of the copyright owner. Thank you.
Mark Woollacott is a member of Artists' Union England, the trade union for visual, applied and socially engaged artists www.artistsunionengland.org.uk